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      FOR POWER OUTAGE OR BREAKDOWN, PLEASE CALL 15454
      FOR POWER OUTAGE OR BREAKDOWN,
      PLEASE CALL 15454

      Understand your Bill

      Here are the key numbers on your electricity bill and what they mean.
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      Understand your Bill

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      WATCH VIDEO: UNDERSTAND YOUR BILL PAYMENT STATUS

       

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      Penalties and Charges

      Stay informed about the penalties and fees that may be imposed on you, why it is imposed, and how to avoid them.
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      1% Late Payment Penalty Charge

      What is 1% late payment penalty charge?

      1% late payment penalty charge will be imposed if payment of electricity bill is made later than 30 days after the bill date in accordance with the Licensee Supply Regulations 1990.

      How it is calculated?

      The late payment penalty charge is calculated based on 1% (simple interest) of the outstanding bill amount, multiplied by number of days outstanding.

      [Outstanding Amount] x 1% x No. of Days Outstanding / 30 days

      For example: Total billed amount: RM1,000.00 Bill due date: 31 May 2019 Date of payment: 10 June 2019

      Days outstanding: 10 days Late payment penalty charge incurred: RM1,000 x 1% x 10/30 = RM3.33

      The following components are excluded from the calculation of late payment penalty charge:

      • Late payment penalty charge (outstanding)
      • Security deposit
      • Sales & Service Tax (SST)
      • Connection charges
      • Meter installation tampering cases
      How to Avoid it?

      Please pay your bill within 30 days from the bill date.

      There is a line item with the description "Surcaj Lewat Bayar" in my latest bill. How can I get a detailed calculation for this?

      For any enquiries on account related matters, kindly reach out to us at:

      • TNB CareLine at 1-300-88-5454; or
      • Email to [email protected]; or
      • Visit the nearest Kedai Tenaga

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      Connection / Disconnection of supply

      Find out more on events leading to connection/disconnection of your electricity supply.
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      Connection / Disconnection of supply

      Once a customer has received a disconnection notice from TNB in their bill (Click here for sample), arrears in TNB bills must be paid no later than seven (7) working days from the date of notice issuance.

      In the event of default payment as stated in the disconnection notice, disconnection of the supply will be effective after seven (7) working days from the date of notice issuance.

      Your electricity supply will be reconnected on the same day if payment of all TNB bills in arrears are made before 1.00 pm. Payments must be made at the Customer Service Centre specified in the disconnection notice.

       

      Supply will be reconnected within 24 - 48 hours if payment is made after 1.00 pm or at any one-stop payment centres other than at the Customer Service Centre specified in the notice.

      FAQ

      1. Disconnection of Supply
      2. Re-connection of Supply

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