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      FOR POWER OUTAGE OR BREAKDOWN, PLEASE CALL 15454
      FOR POWER OUTAGE OR BREAKDOWN,
      PLEASE CALL 15454

      How to apply

      Apply for new installation or relocation of street light.
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      How to apply

      A customer may apply for street lighting from the local authorities. The monthly charge for street lighting may be borne by these authorities if their consent is secured. For customers who wish to apply for street lighting under their own name, a connection charge will be imposed. A monthly charge of RM10.00 will also be included in the customer’s account. Customer may go to the nearest Pusat Khidmat Pelanggan for more information on the connection charges.

      Apply for new street lights

      Application for street lighting is divided into three:

         
      1. Application by local authority / government
      2.  
      3. Application by developer
      4.  
      5. Application by individuals

      Application by developer

           
      • Step 1: Appoint consulting engineers and electrical contractors who are registered with the Energy Commission
      •  
      • Step 2: Application is made together with the application of electricity supply for new housing development,accompanied by detailed information on the burden of the proposed street lighting as approved by the local authorities

      Application by individuals and local authorities / government For application by individuals, customer must be registered with TNB. Installation of street lights are divided into:

         
      1. Installation of street lighting on existing TNB poles
        •    
        • To submit application form at Pusat Khidmat Pelanggan
      2. Installation of street lighting on new /additional poles
        •    
        • Applicant to bear full cost for the installation

      Relocation of street lights

      Customers may apply in writing to TNB and attach the Electricity Pole Location Plan (existing and relocation). The customer is liable to pay for the relocation charges. Customers may refer to the nearest Pusat Khidmat Pelanggan for more information.

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      Charges and tariff rates

      Tariff rates are separated into Street Lighting and Neon & Floodlight Consumer categories.
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      Charges and Tariff Rates

      “Street Lighting Consumer” means a consumer lighting up public roads, highways and bridges excluding tolled roads and highways.

      “Neon & Floodlight Consumer” means a consumer lighting up neon and floodlight installations for roadside advertisements, billboards, buildings, traffic lights, signages, bus-stops and telephone kiosks or for decorating the facade of buildings. For this purpose, the consumer must install facilities for separate metering system and pay full installation costs incurred by TNB to provide the supply.

                     
      TARIFF CATEGORY CURRENT RATE (1 JAN 2014)
      Tariff G - Street Lighting Tariff
      For all kWh (including maintenance) 30.5 sen/kWh
      For all kWh (excluding maintenance) 19.2 sen/kWh
      The minimum monthly charge is RM 7.20
      Tariff G1 - Neon & Floodlight Tariff
      For all kWh 20.8 sen/kWh
      The minimum monthly charge is RM 7.20

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      Types of TNB streetlights

      Learn more on how to differentiate between the two, so that you know the right people to turn to when a problem arises.
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      Types of TNB Streetlights

      Street lights owned by TNB are commonly installed on TNB concrete poles with overhead lines attached to them. They can be easily identified – each pole has the TNB logo, corporate colors (blue and red) and its pole reference number.

      TNB HQ 3 TEL 15454
      Streetlight
      TNB HQ 3 TEL 15454
      Streetlight

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      Streetlights not owned by TNB

      Learn more on how to differentiate between the two, so that you know the right people to turn to when a problem arises.
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      Streetlights not owned by TNB

      Some streetlights are owned by the street or highway developer such as Plus, Grand Saga, NKVE etc.

      Some others are owned by local authorities/ municipal council such as Subang Jaya Municipal Council (MPSJ), Petaling Jaya Municipal Council (MPPJ) etc.

      These streetlights are usually galvanized, such as decorative lights or single-arm/double-arm streetlights.

      Street light not owned by TNB
      Street light not owned by TNB
      Street light not owned by TNB
      Street light not owned by TNB
      Street light not owned by TNB
      Street light not owned by TNB
      Street light not owned by TNB
      Street light not owned by TNB

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      What to do when you have a broken streetlight

      When there is a problem with any of TNB's streetlights, please do not hesitate to let us know.
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      What to do when you have a broken streetlight

      Common causes for broken street lights

           
      • Quality of light components e.g. burnt light bulb, damaged time-switch equipment etc.
      •  
      • Bad weather e.g. fallen trees
      •  
      • Third parties e.g. damaged underground cable, damaged poles due to road accidents etc.

      To report on a faulty street lighting

      You may go to Submit Feedback > Send To: Customer Service > Feedback Type: Street Light, where your report will be channeled directly to the TNB station concerned for further corrective action. Alternatively, customers can also lodge a complaint by calling TNB Careline at 15454 or; SMS to 15454

         
      • Type L
      •  
      • Send to 15454
      •  
      • Follow the simple instructions

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