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      FOR POWER OUTAGE OR BREAKDOWN, PLEASE CALL 15454
      FOR POWER OUTAGE OR BREAKDOWN,
      PLEASE CALL 15454

      Open an Account

      An overview of the process of applying for new supply, with a list of required documents.
      READ MORE

      An account is opened when customer applies for electricity.

      Electricity Application Based on Load

      All new and upgrading of electricity applications are classified into two (2) categories.

      1) Electricity Application for Load up to 100kVA (<100kVA)

      Customers need to appoint an Electrical Contractor registered with the Energy Commission to apply electricity on their behalf.

      2) Electricity Application for Load exceeding 100kVA (>100kVA)

      Customers need to appoint an Electrical Consultant Engineer registered with the Board of Engineers Malaysia to apply electricity on their behalf.

      Customers may download the Electricity Supply Application Handbook (ESAH) for more details on supply application process and requirements. For further clarification or more information on load requirements with regards to their premises, customers may contact any registered electrical contractor from the Energy Commission Electrical Contractors list.

       

      Application Process: Load up to 100kVA (<100kVA)

      The premise status, whether it is a newly built or an existing one, dictates the supply application process.

      1) Newly Built Premise

      For a newly built premise and has no electricity supply, the process is as mentioned.

       

      COA flow1

      Appoint Contractor

       

      COA flow2

      Fill Up Form

      • Customer fills the electricity application form and attach together the required documents.
      • Customer signs the electricity supply contract (electricity application form) with TNB

       

      COA flow3

      Pay Essential Charges

      • TNB comes up with the connection charges relevant with the electricity connection
      • Customer pays the connection charges and RM10 stamp duty
      COA flow4

      Get Electricity Supply

      • Customer pays the electricity deposit
      • TNB installs meter and connects supply

      Note: Currently under this category, customers are required to pay upfront all these essential charges which include the Connection Charges, Stamp Duty and Security Deposit to apply for electricity.

      To get the best deal among the listed contractors, customers are advised to liaise and request for quotations prior to appointing one.

      * Effective from 1st April 2017, commercial premises under the municipality of Dewan Bandaraya Kuala Lumpur (DBKL) may have the privilege of improvised process in getting electricity. Click here to find out more.

       

      2) Existing Premise

      Customer may apply direct to TNB without appointing a contractor for an existing premise (premise with prior electricity connection but has been disconnected).

      COA flow1

      Fill Up Form

      • Customer fills the electricity application form (Domestic or Non-Domestic) and attach together the required documents.
      • Customer signs the electricity supply contract (electricity application form) with TNB
      COA flow2

      Pay Essential Charges

      • TNB comes up with the connection charges relevant with the electricity connection
      • Customer pays the reconnection fees (RM 3.00 for Low Voltage or RM 80.00 for Medium Voltage & High Voltage) and RM10 stamp duty.
      COA flow3

      Get Electricity Supply

      • Customer pays the electricity deposit
      • TNB installs meter and connects supply

      Exceptions: Customers can only opt for this method provided;

      • TNB service cable and the premise meter board are present and in good condition.
      • No premise renovation has been done involving the internal wiring.
      • Customer gives assurance that the premise Internal wiring is in a good working condition.

      According to Electricity Act 1995, customers are advised to get their premise internal wiring inspected by a registered electrical contractor if they unaware of the wiring condition and also as a precautionary measure.

      It is the responsibility of the appointed contractor to trace the wirings (fill up Form G), test each wiring circuits (fill Form H) and then declare the results to customers.

      The process of applying through contractor is as mentioned in the Newly Built Premise application process.

      Customer must declare their premise installation condition truthfully, as disparity from declaration may result in supply application being rejected.

       

      Where to apply for Electricity?

      1) Application On-Line

      Customer may apply for electricity by filling in the e-form and appoint electrical contractor on-line. This service is applicable to:

      • Individual (Residential Category) Customers
      • TNB Registered Electrical Contractors
      • Housing Developers

      Benefits of Applying On-line

      • Application forms can now be completed online
      • Faster application process at Kedai Tenaga
      • Online Electrical Contractor selection and appointment
      • Real-time supply application status updates
      • Check amount of Connection Charges and Supply Deposit
      • Mass promotion of Registered Contractors to TNB’s new customers
      • Efficient and faster way to complete Group Supply Application forms
      • Immediate online payment for connection charges, security deposit and stamp duty

      Start apply via myTNB Self Service Portal.

       

       

      Note: Due to legal restrictions, contractual documents will need to be signed off manually and attach it back into the system. 

      2) Application at TNB Kedai Tenaga nearest to your premise

      Depending on the supply application type, customers or their appointed contractor may submit the electricity supply application to the nearest Kedai Tenaga.

      Required Documents

      Required Documents by Applicant

      Under Personal Name

      Company / Sole Proprietorship / Enterprise / Partnership / Society

      Government Body / Agencies

      Document Details

      Completed & Signed Application Form

       

      Copy of Applicant’s Identification Document

       

      IC Copy of Authorized Person / Representative

      IC Copy of Authorized Person / Representative (Optional)

      e.g. NRIC or Passport
      -

      Letter of Authorization with Company Letterhead

      Letter of Authorization with Government/ Agency Letterhead

      e.g. Letter indicating the company representative’s name and NRIC

      Copy of Registration Certificate

      -

      -

      e.g. Company (Form 9 & 49) or Business (Form D)
      or Joint Management Body Certificate
      or Management Corporate Certification
      or Association Registration Certificate
      or any other form of official registration document of the organization (for examples, Mosques and Private Islamic School are registered under The State Islamic Department, or Cooperatives are registered Cooperative Commission of Malaysia).

      Documentary Proof of Premise Occupation

      e.g. S&P Agreement
      Applicant need to provide only the page containing:

      1. First Page: Agreement with 2 parties (Premise Owner & Purchaser)
      2. ii. Second Page: Full premise address with document stamped
      3. Last Page: Signature of both Premise Owner & Purchaser

      or Tenancy Agreement:
      Applicant need to provide only the page containing

      1. Applicant Name
      2. Full premise Address
      3. Date of Agreement

      or Court Order for Auction Property
      or Land Title
      or Strata Title.

      In the absence of the above documents, any relevant document that indicates the applicant’s occupancy of the premise is also acceptable. For examples, other utility bills or invoices like Indah Water Konsortium (IWK), telephone bills or any official correspondences under the applicant’s name.

      Additional supporting documents required under the new Amendments of ESA 1990 for Commercial and Industrial customers:

      1. Proof of land ownership or consent from the land owner
      2. Development Order from the local authority

      Required Documents by the Appointed Electrical Contractor

      Form G - Supervision and completion certificate

      Form H - Test Certificate

      Self Estimation Form of Consumer Connection Charges & Deposit

      Metering Schematic (for Maximum Demand >100A)

      Location Map (e.g Google Map)

      Premise Picture (inclusive of premise, meter panel location and D hook if related)

      Picture of the nearest power supply with respect to premise

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      Close an Account

      If you wish to close an account registered under your name, or on behalf of a deceased next-of-kin, this section will provide you with the details.
      READ MORE

      Customers vacating their premise indefinitely such as moving after selling their premise should close their electricity account. When customers close their electricity account, their premise electricity supply will be cut off and depending on cases, their electric meter will be removed. Until they do so they are still liable for the electricity consumption and payment for that account.

      Application Process for Close of Account

       

      COA flow1

      Fill Up Form

      COA flow2

      Pay Outstanding Electricity Charges

      • Customers must pay off their outstanding electricity charges based on current bill.
      • Customers may do so at our Kedai Tenaga or any TNB authorised payment channels or TNB Payment Gateway.   
      COA flow3

      Final Meter Reading

      • TNB personnel take final meter reading and cut-off electricity supply
      • Premise must be accessible for this purpose
      • Final meter reading determines the final charges up to the account closing day.         

       

      COA flow4

      Get Refund

      • Basic refund calculation: Refund = Deposit - Final Charge
      • Refund can be done through cash (collect at our Kedai Tenaga), cheque (posted), bank-in (subject to availability) or transfer to customer’s other active account.         

      TNB will refund the deposit if any, within one (1) month.

       

      Where to apply for Close an Account?

      1) Application On-Line

      Customers may apply for closing of account by filling in the e-form via myTNB Self Service Portal.

      2) Application at TNB Kedai Tenaga nearest to your premise

      Customer may submit their application to the nearest TNB Kedai Tenaga nearest to the premise which account is to be closed.

      3) Application by Post

      Customers can write in officially and submit through registered post to the TNB Kedai Tenaga nearest to the premise which account is to be closed.

      Required Documents                                

      Application under name of: Supporting Document:
      Individual
      1. Signed Application Form
      2. IC Copy         

      Sole Proprietorship / Enterprise / Partnership / Society / Government Body / Agencies

      1. Signed Application Form
      2. IC Copy of Authorized Person (Representative)
      3. Letter of Authorization         
      Company
      1. Signed Application Form
      2. IC Copy of Authorized Person (Representative)
      3. Letter of Authorization
      4. FORM 13: Certificate Of Incorporation On Change Of Name Of Company (when necessary)         
      Deceased Applicant*
      1. Signed Application Form
      2. Death certificate of the deceased
      3. Stamp duty of RM10
      4. Completed Indemnity Bond Form         
      *If the registered owner is deceased, a next-of-kin may close the account and claim the deposit, but is required to produce the above mentioned documents. The Indemnity Bond Form can be obtained from any Kedai Tenaga or download here.

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      Change of Tenancy

      Moving house? This section tells you how to change the name of person paying the electricity bill of an existing TNB account. It is highly advisable to do so when there is a change of premise occupier, to avoid the liability of non-payment on the registered account owner.
      READ MORE

      Change of tenancy

      To ensure the person occupying the premise is also the person liable for the electricity bill. This is done by changing the name of person paying the electricity bill of an existing TNB account. It is highly advisable to do so when there is a change of premise occupier, to avoid the liability of non-payment on the registered account owner.

      For an example, you can change the account name on the electricity bill of your rented premises to the tenant’s name. The tenant will then be responsible for the payment of the electricity bill every month and the landlord will not be held liable should the tenant vacate the premise without paying the electricity bills.

      Where to apply for Change of Tenancy?

      1) Application On-Line

      2) Application at TNB Kedai Tenaga nearest to your premise

      To change the name, please complete the New Application Form* and bring it to the Kedai Tenaga (Customer Service Centre) where your account is registered together with the following items:

      • One copy of your Identity Card
      • One copy of your Sales & Purchase Agreement or Tenancy Agreement (or any proof occupancy)
      • Deposit: two months of electricity depending on the type of premises – to be paid by cash or cheque
      • Stamp Duty RM10 to be paid at our Kedai Tenaga
      • Processing fee of RM3.00.
      • Termination of Account Form/Letter of consent from existing account holder

      *New Application Form and Termination of Account Form can be obtained at any Kedai Tenaga or be downloaded here:

      1. New Application Form (Domestic or Non-Domestic)
      2. Closure of Account Form

      In the case of a deceased registered customer, the applicant must also bring along, a copy of the Death Certificate and sign an Indemnity letter. A copy of which can be downloaded here

      For clarification and information on tenant-landlord matters regarding electricity supply / change of tenancy, please click here

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      Upgrade or Downgrade Your Electricity Supply

      Learn about the difference between single- and three-phase supply, and when is a good time to upgrade.
      READ MORE

      Single-phase vs. Three-phase Supply

      Generally, you should change to a 3-phase supply if you have three (3) or more air-conditioners in your home. Upgrading to a 3-phase supply will increase stability and reliability of electricity supply to your premises.
      A single-phase meter measures usage from a 230 volt supply through two (2) wires, while a 3-phase meter measures usage from a 415 volt supply through four (4) wires.
      You are advised to change from a single-phase supply to a 3-phase supply when your household electricity load exceeds 10kW (or 50A).

      How to apply for Upgrade or Downgrade Supply Application?

      Just login to www.mytnb.com.my to submit your request online. You would will be required select the preferred contractor and to clear outstanding payment (if any) online. This service is applicable to:

      • Individual (Residential Category) Customers
      • TNB Registered Electrical Contractors

      Note: Online application is only applicable for maximum demand of 60kW (or 100A) only. For Large Power Consumers (LPC), application must be made through Kedai Tenaga.

      Benefits of Upgrade/Downgrade Supply Application Online

      • Faster application
      • Online Electrical Contractor selection and appointment
      • Real-time supply application status updates
      • Check amount of Connection Charges and Supply Deposit
      • Immediate online payment for connection charges, security deposit and stamp duty

      Note: Due to legal restrictions, contractual documents will need to be signed off manually and attach it back into the system.

      What is the application process for Upgrade/Downgrade Supply Application through online?

      COA flow1

      Online Application

      Appoint Contractor

      COA flow2

      Fill Up Form

      • Customer fills the electricity online application form, signs the digital electricity supply contract (electricity application form) with TNB
      COA flow3

      Pay Essential Charges

      • TNB comes up with the connection charges relevant with the electricity connection
      • Customer pays the connection charges and RM10 stamp duty online or at Kedai Tenaga
      COA flow4

      Get Electricity Supply

      • Customer pays the electricity deposit
      • TNB installs meter and connects supply

       

      Note: Currently under this category, customers are required to pay upfront all these essential charges which include the Connection Charges, Stamp Duty and Security Deposit to apply for electricity. To get the best deal among the listed contractors, customers are advised to liaise and request for quotations prior to appointing one.

      Required Documents

      REQUIRED DOCUMENTS BY APPLICANT

       

      UNDER PERSONAL NAME

       

      COMPANY / SOLE PROPRIETORSHIP / ENTERPRISE / PARTNERSHIP / SOCIETY

       

      GOVERNMENT BODY / AGENCIES

       

      DOCUMENT DETAILS

      Completed & Signed Application Form

       

       

       

       

       

      Copy of Applicant’s Identification Document

       


      -

      IC Copy of Authorized Person / Representative

       

      IC Copy of Authorized Person / Representative (Optional)

       

      e.g. NRIC or Passport

      Letter of Authorization with Company Letterhead

       

      Letter of Authorization with Government / Agency Letterhead

       

      e.g. Letter indicating the company representative’s name and NRIC

      Copy of Registration Certificate

       

      -

       

       

      -

       

      e.g. Company (Form 9) or Business (Form D)
      or Joint Management Body Certificate
      or Management Corporate Certification
      or Association Registration Certificate
      or any other form of official registration document of the organization (for examples, Mosques and Private Islamic School are registered under The State Islamic Department, or Cooperatives are registered Cooperative Commission of Malaysia).

      REQUIRED DOCUMENTS BY THE APPOINTED ELECTRICAL CONTRACTOR

      Form G - Supervision and completion certificate

      Form H - Test Certificate

      Metering Schematic (for Maximum Demand >100A)

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      Deposit

      The calculation of deposits for ordinary power customers in the commercial, industrial, agricultural and mining categories are fixed, based on the size and type of phase installed.
      READ MORE

      Deposit (Security Deposit)

      The government has passed the Electricity Supply Act whereby TNB is allowed to collect a deposit of two (2) months of the customer’s electricity usage.

      Calculation of Security Deposit (SD) for Non-Domestic Consumer (Low Voltage & Medium Voltage)

      The calculation of SD for non-domestic consumer (Low Voltage and Medium Voltage) is based on Maximum Demand declared by the customer or his representatives:

      i) The formula for determining SD is as follows:

      SD = Average Consumption/Month (kWh) X Average Selling Price (ASP) X 2

      Where,

             Average Consumption/Month (kWh) = Maximum Demand Declared X 0.75 X 730 hrs X Load Factor

      ii) Example of SD calculation, if declared maximum demand (MD) is 60 kW

      Average Consumption/Month (kWh

      = 60 x 0.75 x 730 hours x 0.44

      = 14, 454 kWh

      Security Deposit

      = Average Consumtion/Month (kWh) x ASP x 2

      = 14,454 x 0.445 x 2

      = RM 12,864.00 @ RM 12,860.00

      iii) The category of non-domestic load factor is shown in the table below.

      Customer Category Load Factor
      Commercial 0.44
      Mining 0.44
      Agriculture/Livestock 0.44
      Streetlight 0.50
      Industrial 0.60

      Schedule of Average Selling Price (ASP)

      Tariff Code Tariff Description ASP* (RM/kWh)
      A Domestic 0.318
      B Low Voltage Commercial 0.502
      C1 Medium Voltage General Commercial 0.445
      C2 Medium Voltage Peak/Off Peak Commercial 0.405
      D Low Voltage Industrial 0.442
      E1 Medium Voltage General Industrial 0.433
      E2 Medium Voltage Peak/Off Peak Industrial 0.369
      E3 High VoltagePeak/Off-Peak Industrial 0.347
      F Low Voltage Mining 0.301
      F1 Medium Voltage General Mining 0.281
      F2 Medium Voltage Peak/Off-Peak Mining 0.236
      H Low Voltage Specific Agriculture 0.474
      H1 Medium Voltage General Specific Agriculture 0.429
      H2 Medium Voltage Peak/Off-Peak Specific Agriculture 0.404
      G Street Lighting 0.253
      G1 Neon And Floodlight 0.253

      *Based on current tariff rate approved by Government

      Payment Method

      • For deposits less than RM2,000.00, you are required to pay in cash.
      • For deposit more than RM2,000.00, a bank guarantee is preferred

      Reduction in Security Deposit Amount

      If the average of two (2) months bill is less than the amount of security deposit paid, TNB will refund the excess deposit upon customer’s request. For example:

      Security Deposit Paid RM10,000.00
      Average Monthly Bill RM3,500.00
      Average of two (2) months electricity used RM7,000.00
      Amount credited to account (RM10,000–RM7,000) RM3,000.00

      Increase in Security Deposit Amount

      • If the average of two (2) months average is more than the amount of security deposit paid, customers are required to pay the additional security deposit.
      • Customers will be given a grace period to pay the additional security deposit.
      • Payment can be made at TNB’s Kedai Tenaga, via online at www.mytnb.com.my or any of the one-stop collection agencies, e.g. Pos Malaysia.
      Security Deposit Paid RM10,000.00
      Average Monthly Bill RM6,500.00
      Average of two (2) months electricity used RM13,000.00
      Additional Deposit (RM13,000–RM10,000) RM3,000.00

      Security Deposit Refund

      • The security deposit will be refunded if the customer terminates or transfers the account.
      • The customer can apply for closure of account by filling up an application form at Kedai Tenaga nearby or via online at  www.mytnb.com.my at Self Service Portal (SSP)
      • TNB will reimburse the security deposit by crediting to your bank account, by cheque (posted) or transfer to customer’s other active TNB Electricity Account after deducting any outstanding amounts (if any).

      Interest on Security Deposit

      Commencing January 1, 2017, the annual cash security deposit rebates for all TNB's customers will be implemented by cumulating the amount of the deposit rebates (2.5% per annum of the cash deposit amount).

      This year's implementation practice is different compared to the previous years, which will see the rebate amount credited into the users' existing security deposit in the month of January every year.

      For Example:

      Total Cash Security Deposit as of 31 December 2016: RM1, 000
      Annual Rebates Received: RM1,000 X 2.5% = RM25.00
      New Total Security Deposit as at 1st January 2017 :RM1,000 + RM25.00 = RM1,025

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      Connection Charges

      A connection charge is the upfront payment made by customers who require a new electricity supply infrastructure and/or an upgrade of an existing infrastructure to cater for additional power supply.
      READ MORE

      A connection charge is the upfront payment made by customers who require a new electricity supply infrastructure and/or an upgrade of an existing infrastructure to cater for additional power supply. The connection charge is imposed as part of TNB’s cost to build the infrastructure for an electricity supply.

      Type of Customers

      Consumers are categorised based on the supply voltage level, as follows:

      Category 1: Supply voltage of 132 kV and above
      Category 2: Supply voltage from 6.6 kV and below 132 kV
      Category 3: Supply voltage below 6.6 kV

      Statement of Connection Charges
      Connection Charges for Category 1

      Connection charge to be calculated from first principle as per Schedule 4.

      The cost of the project attributable to the consumer depends on the nature of the supply. It will be full cost if it is fully dedicated to him or a portion of the cost if the transmission lines will form part of TNB’s transmission network. The apportionment will be according to the requested Maximum Demand of the consumer and the carrying capacity of the transmission line.

      An annual return to meet TNB’s cost of capital which is currently fixed at 11% is required. The period of recovery is 15 years. If the return falls short of the annual return required, then a connection charge is to be levied so that the required return by TNB is achieved.

      Project minimum monthly charge, guaranteed minimum monthly charge and liquidated damages for consumer are to be calculated on first principles as per Schedule 5

      Connection Charges for Category 2
      • Connection charge per kilowatt Maximum Demand (kW MD) is applicable. The amount to be paid depends on the Maximum Demand requested by the consumer
        • Where the substation building and the lad is to be leased to TNB at a nominal cost of RM10, the connection charge is RM 45/kW MD, or 
        • Where the substation building is to be built and the land has to be purchased by TNB at a price agreed with the owner, the connection charge is RM 68/kW MD
          • Not withstanding the above, if any disagreement arises between the owner and TNB, then the cost of any land will be determined in the manner as stipulated in the provisions of the Electricity Supply Act 1990
      • Applicable only for request of supply not more than 6 kilometer away from the nearest available supply (that could meet the requested load demand).
        • Should the nearest available supply be unable to meet the requested load, the supply may have to be drawn from the nearest substation. In this case, the connection charge still applies as long as the distance does not exceed 6 km
        • Should the distance exceed 6 km, then the consumer will only pay for the size of the cable necessary to meet the requested load in excess of 6 km based on full cost of the cable, even though a larger cable may be laid by TNB to meet the demand of other consumers
      Connection Charges for Category 3
      • Connection charge depends on the type of consumer/ metering used. The charge is as per Schedule 1.
      • Applicable only for request of supply not more than 6 kilometer away from the nearest available supply (that could meet the requested load demand)
        • Should the nearest available supply be unable to meet the requested load, the supply may have to be drawn from the nearest substation. In this case, the connection charge still applies as long as the distance does not exceed 6 km
        • Should the distance exceed 6 km, the consumer will only pay for the size of the cable necessary to meet the requested load in excess of 6 km based on full cost of the cable, even though a larger cable may be laid by TNB to meet the demand of other consumers
      • For individual domestic Category 3 where extension of the mains and/or service is limited to planting of not more than 3 poles, the connection charge is as per Schedule 3.
      • For individual Category 3, if there is requirement for the extension of the cable network and substation involving supply voltage above 6.6 kV and below 132 kV, the connection charge is 50% of the project cost to be paid by the consumer

      Please refer Statement of Connection Charges booklet here for the details.

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